FAQ

About The Wheel Deal

Why should I shop at The Wheel Deal?

Quality Products
The Wheel Deal offers a fantastic range of products from the worlds’ biggest and best tyre & wheel brands. Our products are tried, tested & proven to meet or exceed customer expectations.

Service & Advice
The difference! At The Wheel Deal we strive to offer the very best customer service & advice in the industry.  Just because we are an online business, doesn’t mean we do business from a distance.  Our trained & experienced experts will go the extra mile to offer professional advice on product selection, wheel fitment, tyre choice and anything in between.

Fast & Competitive Freight
It doesn't matter if you're in metro or regional Australia, or even if you're overseas, we can get your package to your doorstep FAST!  Freighting large items like wheels & tyres is core to what we do.  Through strong working relationships and fantastic negotiated rates, we boast some of the most competitive freight rates in the country.  We use only reputable freight companies who share our commitment to meeting the needs of our customers.  We can freight our products anywhere in Australia and to most overseas locations.

Exceptional Pricing & Convenience
The Wheel Deal is an online warehouse that makes the latest tyre & wheel products accessible and affordable for all Australians, without the need to leave your own home. We buy stock in bulk so that we’re able to offer brilliant deals on all the best brands.

Packages Ready to Install
Why leave home when you don’t have to? We understand that you don’t have time in your busy schedule to visit a tyre store at time that suits them.  By shopping at The Wheel Deal you no longer have to.  When you order a wheel & tyre package from us, you will not only receive a package fully fitted and computer balanced, but you will also receive everything you need to install the package at home. It couldn’t be simpler!  Fitting a wheel & tyre package from The Wheel Deal is no harder than changing a flat tyre (or 4) and you can do it at your own convenience.

How do I contact The Wheel Deal?

You can contact The Wheel Deal by email anytime via contact@thewheeldeal.com.au or by phone between 9am and 5pm weekdays (Eastern) or 9am to 12pm Saturdays on 1300 949 000. Alternatively you can use our online contact form.

How does The Wheel Deal use my information & protect my privacy?

The Wheel Deal values your privacy. For more information see our comprehensive Privacy Policy.

What are the Terms & Conditions of shopping with The Wheel Deal?

The Wheel Deal Terms & Conditions can be found in our Terms & Conditions page.

Is The Wheel Deal a retail or a wholesale company?

The Wheel Deal is an online retail warehouse. We sell direct to public at discounted rates. We also welcome trade enquiries from tyre & wheel, paint & panel, mechanical and performance workshops and new & used car yards.

Ordering

How do I place an order?

You can either order online through our online store www.thewheeldeal.com.au which is open 24 hours a day, 365 days a year or you can order by phone between 9am and 5pm weekdays (Eastern) or 9am to 12pm Saturdays on 1300 949 000.

How do I order a wheel & tyre package online?

Ordering a wheel & tyre package isn’t complicated. Once you have found the wheels you want to fit your make & model of vehicle, you will need to add your desired quantity to your shopping cart (usually 4). Continue shopping for tyres to suit your vehicle and the wheels you have chosen and add your desired quantity to your cart (usually 4). Now you have wheels and tyres in your cart to suit your vehicle. You are ready to checkout. You can request fitting & balancing (a FREE service) in the comments section of the checkout screen or alternatively, we will contact you either by phone or email to confirm your preferred option.

Will my wheel & tyre package come with accessories?

YES! All wheel & tyre packages sold will ship with wheel nuts, hub rings (if required) and centre caps (steel wheels excluded). If you have opted to take advantage of our FREE Fitting & Balancing service, in addition to computer balancing, we also include valves and valve caps.

Can I fit my wheel & tyre package myself at home?

YES! If you have opted to take advantage of our FREE Fitting & Balancing service, then we will provide everything required to fit your wheel & tyre package at home. It is as simple as if you were to change a flat tyre. Simply jack up the vehicle, remove the old wheel assembly and install your new wheel tyre package.

Can I order tyres only or wheels only?

YES! Many of our customers order tyres only or wheels only.

Do you have everything listed on your website in stock?

No. Our available range is so large that it would be simply impossible to carry everything in stock. We do carry a large stock holding, however, in instances where we do not have your items in stock our affiliate warehouses usually have stock available to us within 1 business day.

What happens if there is a delay with my order?

Occasionally, there may be extended backorders on items or items will be completely sold-out. Unfortunately, this is beyond our control and we will contact you immediately to notify you and give you the option to wait, choose an equivalent suitable item or to cancel the order and receive a full refund. If you are at all concerned about availability please contact us before placing your order.

Do you have a retail outlet?

Yes, we have a fully equipped workshop and showroom located in Boronia, Victoria and you are more than welcome to visit.

Do you carry other wheels & tyres not listed on your website?

YES! What is listed on our website are our main brands however we happily supply most tyre & wheel brands at our usual low prices. Simply contact us to obtain a price & availability.

How do I choose the right product for my vehicle?

Our website is set up with a high level of information to help you choose the right product. We also understand though, that sometimes all that information can be a bit overwhelming. If you’re not confident in ordering straight off the website, feel free to contact us and one of our helpful staff will quickly and simply answer any questions you might have and will happily give advice on the best option for you and your vehicle. That’s The Wheel Deal difference.

Why is my vehicle not listed on your website?

To keep a vehicle database of every vehicle make, model and variant is an impossible task. Whilst every effort is made to accommodate the majority of popular vehicles we appreciate that some vehicles will not be catered for in our extensive database. But that doesn’t mean that there are no wheel & tyre options available. If you find that your vehicle is not listed in our database, please contact us and one of our helpful staff will quickly advise the available options for your vehicle.

Why are there no products available for my vehicle?

Some vehicles present a challenge when it comes to fitting aftermarket wheels and tyres. In these instances we ask that you contact us and one of our helpful staff will quickly advise the available options for your vehicle.

Freight

Where do you freight to?

It doesn't matter if you're in metro or regional Australia, or even if you're overseas, we can get your package to your doorstep FAST!

How do I find out the cost of delivery?

Domestic
For domestic orders, delivery charges are calculated automatically through the checkout process prior to final payment. If you simply want a freight quote but do not want to commit to a purchase you can still go through our simple checkout procedure to receive your freight quote. You will not be asked to provide any payment prior to receiving your quote. Alternatively, you can contact us for a free no obligation freight quote.

International
Please contact us for any inernational enquiries.  

How long will it take for my order to arrive?

Orders typically take 1-3 business days to prepare and process prior to dispatch. Freight may take 1-8 business days from the date of dispatch to delivery within Australia. Orders outside of Australia may take up to 8 weeks. No Weekend Deliveries. Products may be freighted in multiple packages at no extra cost.

Please Note: Saturday and Sunday ARE NOT business days.

Will my order be covered by freight insurance?

All orders are covered by freight insurance. If items are damaged in transit, please contact us immediately.

Can I track my order online once it is despatched?

When items are despatched, your order will be updated with the name of the freight company and an online tracking number. You can follow your order as it moves around the country until it reaches its final destination.

What if my order is delivered and no-one is home?

In most cases, the freight company will contact you prior to delivery to confirm you are home. If the package is delivered and no-one is home to accept it, you will receive a calling card which will include instructions on retrieving your freight. This may attract further re-delivery charges. Freight will not be left un-signed for without prior arrangement and authority.

How will my order be packaged?

Tyres are despatched individually as is. Wheels are packaged in the original packaging as supplied by the manufacturer. This usually consists of an outer cardboard box, cell-air foam covering the face of the wheel, wheel ring and another piece of cardboard covering the face inside the box.

Wheel & tyre packages are despatched with cell-air foam protecting the wheel face and one or two layers of cardboard covering the face and a single layer of cardboard on the rear of the wheel. The whole package is then individually shrink-wrapped prior to despatch.

Can I pickup my order from your warehouse?

Yes, you can pick-up from our warehouse 6 days/week. Please call us on 1300 949 000 to book an appointment.

Payment

What payment options do I have?

We accept PayPal or Credit Card. 

Do you have a lay-buy program?

Yes, we offer a 90 day lay-buy option. Please contact us for more information. You will receive your items upon full final payment.

Can I pay on delivery?

No, all orders must be payed in full prior to despatch.

Do you offer interest free finance?

Yes, we do offer interest free finance through ZipMoney.
 
ZipMoney has been designed exclusively to enhance your shopping and payment experience. Get a decision in minutes when you apply for a digital line of credit.
 
*6 Months interest free for purchases under $4000
*12 Months interest free for purchases $4000 and over
 

Warranty

Do your products come with any warranty?

YES! All of our products come with substantial, local, factory backed warranties. All our products are warranted against manufacturing and structural defects for the life of the product. Further conditions apply on a product by product basis and should you have any questions regarding warranties, please contact us.